Tuesday, August 28, 2012

It Really DOES Go On Your Permanent Record

Wells Fargo Fires Iowa Worker for Minor 1963 Crime


 
Richard Eggers (ABC5 News)DES MOINES, Iowa (AP) — Wells Fargo Home Mortgage (WFC) has fired a Des Moines worker over a 1963 incident at a Laundromat involving a fake dime in the wake of new employment guidelines.

Richard Eggers, 68, was fired in July from his job as a customer service representative for putting a cardboard cutout of a dime in a washing machine nearly 50 years ago in Carlisle, the Des Moines Register reported Monday.

Warren County court records show Eggers was convicted of operating a coin-changing machine by false means. Eggers called it a "stupid stunt," but questions his firing.

Big banks have been firing low-level employees like Eggers since new federal banking employment guidelines were enacted in May 2011 and new mortgage employment guidelines took hold in February, the newspaper said. The tougher standards are meant to clear out executives and mid-level bank employees guilty of transactional crimes — such as identity theft and money laundering — but are being applied across the board because of possible fines for noncompliance.

Banks have fired thousands of workers nationally, said Natasha Buchanan, an attorney in Santa Ana, Calif., who has helped some of the workers regain their eligibility to be employed.

"Banks are afraid of the FDIC and the penalties they could face," Buchanan said.

The regulatory rules forbid the employment of anyone convicted of a crime involving dishonesty, breach of trust or money laundering. Before the guidelines were changed, banks widely interpreted the rules to exclude minor traffic offenses and misdemeanors.

Wells Fargo confirmed Eggers' termination.

"The expectations that have been placed on us and all financial institutions have never been higher," said Wells Fargo spokeswoman Angela Kaipust.

The Federal Deposit Insurance Corp. provides a waiver process employees can follow to show they're still fit to work at a bank despite a past criminal conviction, but it usually takes six months to a year to be approved. There is also a process for automatic waiver that works more quickly but is limited to people who were sentenced to less than year of jail time and never spent a day locked up.

Eggers, who was jailed two days, doesn't qualify.

American Bankers Association spokeswoman Carol Kaplan said the public clamor for tighter regulation also is responsible for the stricter interpretation of the rules. The safest route is to fire the employee and let them pursue an FDIC waiver.

"There's no question that there was an appetite for tighter bank regulation as a result of the global financial crisis," Kaplan said.

There is no government or industry data on the number of bank firings due to criminal background checks. The FDIC is on pace to grant 74 waivers, up from 21 waivers approved in 2009. The agency was not able to provide any information on annual waiver application data.

Des Moines attorney Leonard Bates is helping Eggers navigate the FDIC waiver application process.

"These guidelines are really meant for executives and people who can perpetuate widespread fraud," Bates said.

Wednesday, August 15, 2012

The 5 Unwritten Rules That Will Kill Your Business


The 5 Unwritten Rules That Will Kill Your Business

Mike Michalowicz, Toilet Paper Entrepreneur, Recent Posts

August 14, 2012

It goes without saying that as business leaders we enforce rules that “go without saying.” You know what I'm talking about—those unwritten rules like “The customer is always right” and “Hire only A players.” These apparently obvious business success rules aren’t necessarily written in corporate guidelines or HR manuals, but they obviously work. Or at least that's what we thought.

There are five common unwritten rules that almost every business follows with the best of intentions. The outcomes, though, might be disastrous:

1. The customer is always right. This unwritten rule has taken many a business down the path of a costly, time-eating, “make it right” nightmare. The rule dictates that every customer who makes a demand, regardless of who is making it and how unreasonable it is, gets what they want.

Often the biggest most unreasonable demands are made by the most unfit customers. Ultimately, you cannot adequately service a customer who isn’t a match for your business, and you shouldn’t try. In fact, the most successful companies focus on servicing only a specific type of clients and actively filter out those customers who are not a fit—even referring them to alternative vendors.

Add a new written rule to your corporate guidelines that states “the right customer is always right.”

2. Put new hires on automatic probation. You hire that new employee and welcome them on board—with an automatic 90-day probation. The concept of this unwritten rule is that new employees need to prove to the company that hiring them was not a mistake.

Talk about starting off on the wrong foot! The first experience that new employee has with your business is a veiled form of punishment. Top that with a first day of filling out paperwork, ordering their own business cards and eating lunch alone.

Never forget that the first impression is the most important. A new employee should be welcomed with celebration and encouraged with “show us what you can do,” instead of “prove to me I didn’t make a mistake hiring you.”

3. Promote top performers to managers. Your top sales rep is crushing it, outperforming all the other sales reps combined. So you follow the unwritten rule of promoting her into a management position. She fails miserably in the new role. She loses and your company loses.

Just because people are great in one role does not mean they will be great in another, more senior one. In fact, most individuals have super strengths in one area alone. When an employee shows extreme talent in an area, it should be cultivated and used accordingly.

4. It’s all about the bottom line. Too many entrepreneurs measure their prior year’s success based on the financial statements prepared by their accountant. Was the bottom line a profit or a loss? Is my business a success or failure?

While the bottom line represents the critical lifeblood of the company, it does not alone define success. Businesses success is in fact determined on a much bigger level. What kind of impact did the business have on its customers and community? How many employees are being supported by the business? What innovations did the company bring about?

Create a new rule of measuring success through overall impact, not just the money you made.

5. Hire experienced “A” players. I will never forget my business partner running down the hallway waving a resume and gleefully shouting “We got him! We got him!” My partner had found an applicant with the perfect background and experience for our company. After I looked at the resume and conducted the interview, I too knew we had found an “A player.”

That was until he started working. Shockingly you can’t find values, attitude and energy in a resume (or even in an interview, in our case). It quickly became apparent that our new employee had to go.

Experience is a tricky way to gauge a future employee. After all, experience is the only thing you can give to an employee. They come hard-coded with their attitude, outlook and intelligence. Start recruiting your employees on the intangibles, and teach them the experience part.

Wednesday, August 8, 2012

Viva (Cheap) Las Vegas!


Las Vegas: 21 things to do for under $21
Whether you're up for shopping (Miracle Mile Shops, H&M), art perusing (Bellagio Gallery) or even bird-watching (Flamingo Hotel), Las Vegas has it on the cheap.

By Mary Forgione, Special to the Los Angeles Times
March 4, 2012
Reporting from Las Vegas ——
For those who want to spend more time than money in Las Vegas, here are 21 things to do for less than $21, all aimed at keeping the bottom line low and the fun factor high.
1. Springs Preserve. Forsake the fake pyramid and fake Statue of Liberty for a power walk through the real Vegas: 110 acres of pre-Bugsy Siegel desert. There are miles of cactus-filled trails, botanic gardens and a museum that pays tribute to the city's Mojave Desert roots. Open daily 10 a.m.-6 p.m. daily. $18.95 for adults, $10.95 for kids 5-17. 333 S. Valley View Blvd.; (702) 822-7700, http://www.springspreserve.org.
2. Hoover Dam Bypass. The Mike O'Callaghan-Pat Tillman Memorial Bridge, as it's officially known, opened two years ago to ease traffic congestion at Hoover Dam. The bridge, about 35 miles south of Las Vegas, became an instant landmark for its breathtaking views of the dam and the Colorado River. Pull off U.S. 93, take a stroll over the span and snap a few pictures. http://www.hooverdambypass.org
3. Can you say Chi-hu-ly? Glass man Dale Chihuly seems to be everywhere in Vegas. The chandelier in the lobby of the Bellagio is a must-see, with layers and layers of glass flowers and petals in the massive sculpture. Then tour the Gallery at Crystals Place in CityCenter where the artist's glass works sell for $4,000 to $640,000 — but window-shopping is free. http://www.crystalsatcitycenter.com/crystals-place/the-gallery.aspx.
4. Mandarin Oriental Tea Lounge. This calming refuge awaits on the 23rd floor of the luxe, gaming-free hotel. A pot of tea — organic lychee green or jasmine Earl Grey — is about $12 a person. There's no better place to look out over the Strip, particularly during the late-afternoon lull, and watch the lights come up. Afternoon tea 2:30 p.m.-5 p.m. http://www.mandarinoriental.com/lasvegas/dining/tea_lounge
5. Bird-watching at the Flamingo Hotel. Chilean flamingos, distinguished by their gray legs and pink knees, are the namesake bird of the hotel's 15-acre wildlife habitat, also home to pheasants, swans, native grackles and some koi fish. OK, it's nerdy, but bring your binoculars just in case. Go to http://www.flamingolasvegas.com and click on "wildlife habitat."
6. Harbor rainstorm at the Miracle Mile Shops. The sky darkens before an indoor weather cell lets loose with rain that falls into a mini-harbor amid the Miracle Mile mall at Planet Hollywood. Little kids will enjoy jumping on rocks and getting wet in the "storm" — and then ducking into a nearby Ben & Jerry's. It rains on the hour Mondays-Thursdays and on the half-hour on weekends. Check the weather forecast at http://www.miraclemileshopslv.com/entertain.php?id=19
7. Picture with a Vegas showgirl. Take home a souvenir that captures the glamour of Las Vegas. (You could always say you were in the show.) Get a free picture taken with a showgirl, with the famed "Welcome to Fabulous Las Vegas" sign as a backdrop. Go to Harrah's near the north entrance of the casino.
8. Eiffel Tower at Paris Las Vegas. It's not as adrenaline-pumping as the Stratosphere Tower ride, but going 460 feet up the Eiffel Tower (half the scale of the real one) offers spectacular panoramas of the Strip — without being strapped in. Why not create your own "Midnight in Paris" moment? It's open 9:30 a.m.-12:30 a.m. (barring bad weather) and costs $10.50-$15.50 for adults and $7.50-$10.50 for children. http://www.parislasvegas.com/casinos/paris-las-vegas/casino-misc/eiffel-tower-detail.html
9. Flair bartenders at Harrah's Carnaval Court. It's ground zero for flair bartenders who dance and juggle bottles to make drinks (Tim "Flippy" Morris is the superstar). You can watch these mesmerizing mixologists free, but the drinks aren't; they'll set you back $11 to $13 each. 3475 Las Vegas Blvd. S.
10. The Mob Museum. No one goes to Las Vegas to visit a museum, but the hottest new attraction in town may be the National Museum of Organized Crime & Law Enforcement. Exhibits give equal time to crime figures such as Bugsy Siegel and Al Capone and the men who pursued them, from J. Edgar Hoover to Rudy Giuliani. Open 10 a.m.-7 p.m. Sundays-Thursdays, 10 a.m.-8 p.m. Fridays and Saturdays. Tickets are $18 for adults and $12 for children 5-17. 300 Stewart Ave.; (702) 229-2734, themobmuseum.org.
11. Pinball Hall of Fame. At this joint, there's still time to have a misspent youth. Few people younger than 40 will understand the allure of pinball machines, but who cares when you can play these throwbacks for 25-75 cents a game? Open 11 a.m.-11 p.m. Sundays-Thursdays; 11 a.m.-midnight Fridays and Saturdays. 1610 E. Tropicana Ave. http://www.pinballhall.org.
12. Learn how to gamble. Why go to the blackjack table without a strategy? Many casinos teach newbies how to play. Get schooled in poker, craps, roulette and blackjack at the Luxor, http://www.luxor.com/casino/casino_tablegames.aspx, or the Excalibur, www.excalibur.com/casino/game_guide.aspx.
13. H&M store. This is the largest Hennes & Mauritz store in the U.S., with three stories in about 55,000 square feet of space. Shop on the cheap at the massive Forum Shops at Caesars site. (There are two other H&Ms in the city.) A black jersey dress costs $17.95 for starters. Open 10 a.m. daily, 3500 Las Vegas Blvd. S., (702) 207-0167.
14. Fine-art galleries. Cash in your chips and spend an afternoon with Monet at the Bellagio Gallery of Fine Art through the end of the year. See more than 20 works by the Impressionist master for the $15 price of admission. Picasso, Chagall and Andy Warhol also join the Vegas lineup in the new Martin Lawrence Galleries, free to enter at the Forum Shops at Caesars.
15. Main Street Station Antiques. Grab a brochure for a self-guided tour of the unusual artifacts in this turn-of-the-last-century-style casino. Check out Buffalo Bill's private rail car and a 6-foot slab of the Berlin Wall in one of the men's rooms. (Yes, women can visit too by asking security for an escort.) 200 N. Main St.; (702) 387-1896, http://www.mainstreetcasino.com
16. M&M's World. The four-story chocolatorium joins the old-school candy stop in Vegas — a tour of the Ethel M factory in Henderson, Nev. It's free to wander the shop's four stories, watch a 10-minute movie ("I Lost My M in Vegas," starring Red and Yellow), chat with roving Ms and discover 22 M&M colors (teal, lime green, hot pink, etc). But really, don't they all taste the same? Open daily 9 a.m.-midnight. 3785 Las Vegas Blvd. South; (702) 740-2504, http://www.mymms.com.
17. Silverton Hotel & Casino Aquarium. The 117,000-gallon tank has one thing traditional aquariums don't: mermaids. They dive Thursdays-Sundays amid the 4,000 tropical fish and stingrays at this off-Strip casino. 3333 Blue Diamond Road; (702) 263-7777, http://www.silvertoncasino.com
18. Don Pablo Cigar Factory. This shop is part-cigar store, part-factory. You can watch old-style Cuban cigar rolling — from tobacco leaves to the final product — free, but the smokes will cost you $6-$15 each. Open 9 a.m.-9 p.m. Mondays-Saturdays, 10 a.m.-7 p.m. Sundays. 3049 Las Vegas Blvd. S.; (800) 537-4957, http://www.donpablocigars.com
19. Big Elvis. You can't leave Vegas without seeing at least one Elvis. Pete "Big Elvis" Vallee plays the King in free one-hour concerts at 3, 5 and 6:30 p.m. Mondays, Tuesdays, Thursdays and Fridays at Bill's Gamblin' Hall & Saloon. He sings Elvis hits as well as country, gospel and R&B. 3595 Las Vegas Blvd. S. (702) 737-2100, http://www.billslasvegas.com
20. Free concerts at Cosmopolitan Las Vegas. The hot venue that's "the right amount of wrong" showcases up-and-coming bands at three hotel venues. There's always live action, such as hip-hop performer Pigeon John and DJ Teen Wolf. Check http://www.cosmopolitanlasvegas.com for a list of upcoming free concerts.
21. "Welcome to Fabulous Las Vegas" sign. Commercial artist Betty Willis designed the flashy, Midcentury sign that has become a Sin City icon. It was installed at the south end of the Strip in 1959 and remains the city's most famous neon welcome mat. Park for free to get a close-up of the 25-foot sign.